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Our support team is here to help with your order, shipping, returns, refill bags, or any questions about PurrClean.
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FAQs
Quick answers about shipping, returns, cleaning, refill bags, and your PurrClean order.
Shipping usually takes 5–7 business days after your order has been processed. You’ll receive tracking details once your order ships.
Yes. PurrClean comes with a 30-day money-back guarantee. If you’re not happy with your order, contact us and we’ll help with the return process.
Remove the waste bag first, then wipe or rinse the scoop and holder as needed. Allow everything to dry fully before adding a fresh bag.
Yes. PurrClean includes refill bags so you can start using it right away. Replacement bags can be added when you need more.