Shipping policy
Shipping Policy
PurrClean provides tracked shipping for our orders.
Processing
Orders are typically processed before being transferred to the shipping carrier. Processing times may vary during periods of high demand, weekends, holidays, or unforeseen circumstances.
Estimated Delivery
Our typical estimated delivery time is approximately 5–7 business days after processing.
Delivery times are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, customs processing, address issues, or other circumstances outside our control may affect delivery.
Tracking
When tracking information becomes available, it will be provided using the contact information associated with your order.
Tracking information may take some time to update after the carrier receives the package.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If you notice an incorrect address or other shipping information, contact support@purrclean.co as quickly as possible.
We cannot guarantee changes once an order has entered processing or been shipped.
Lost, Delayed, or Damaged Orders
If your tracking shows unusual delays or you believe your package has been lost or damaged, contact:
Please include your order number so we can investigate.
We will work with you and the shipping provider where appropriate.
Sellers are expected to ship within the time they advertise; if a seller cannot meet the promised shipping timeframe, U.S. FTC rules can require the seller to obtain consent for the delay or issue a refund.