Refund policy
Return and Refund Policy
30-Day Return Policy
We want you to be satisfied with your purchase from PurrClean. You may request a return within 30 days of receiving your order.
To be eligible for a return, your item should be in reasonably good condition and include the original product and accessories where applicable.
To begin a return, contact us at support@purrclean.co. Please include your order number and the reason for your return.
Do not send a return without contacting us first. Return instructions will be provided by our support team.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact support@purrclean.co as soon as possible with your order number and photos of the issue.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs. Any applicable return instructions and costs will be communicated before the return is sent.
Refunds
Once your approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges, if any, are generally non-refundable unless the order arrived damaged, defective, or incorrect.
For any return or refund questions, contact: